Guarantees of Payment

Pre-authorization is required for all claims over $2,500 USD 

If you are a Medical Practitioner, Hospital or Clinic and are seeking a Guaranteed of Payment (GOP) for one of Pacific Cross Insurance’s clients, please follow the procedure:

GOP PROCEDURE:

• Submitting required document and information:
  • A Notification of Claim Form completed by client and attending physician;
  • A medical assessment report from the attending physician showing diagnosis, medical history, and recommended treatment;
  • Estimated length of stay; Estimated cost;
  • A copy of the Insurance Coverage Card showing the name and policy number;A copy of passport.

• Waiting for the Company to issue GOP:
  After receiving all required document and information, we will respond for a GOP within 4 hours.
  

• Claim procedure:
  After giving service to the client, kindly provide us:
  • Original Notification of Claim Form completed by client and attending physician;
  • An operation report;
  • A discharge certificate;
  • Copy of GOP;
  • Original official receipts with detailed breakdown of charges.

• Important information:
  • All documents from health care providers have to be on letterhead of the hospital/clinic;
  • Once receiving the necessary forms and clarification, we try and process the claim in 5-working days;
  • Claims are reimbursed by cash or by bank transfer;
  • Pacific Cross Insurance is not responsible for any charges assessed by the banking institutions and this is the client’s responsibility.

FOR EMERGENCY EVACUATIONS:

In case of a situation where the clinic or hospital feels an emergency evacuation may be necessary, it is a requirement to involve our emergency assistance company by using the phone number at the back of the Insurance coverage card.

Hotline for emergency Evacuations: (+852) 2807 1728
Should you have further questions, please contact us:

• By telephone: (+852) 2573 2535
• By email: This email address is being protected from spambots. You need JavaScript enabled to view it.